Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926.
If something about your car seems off, our professional teammates can perform a free courtesy check. Additionally, we're devoted to offering the most consistent service on the market, at affordable prices and quick turnaround times. You can buy tires online and have them delivered to your nearest store.
There I found out that the technicians only make adjustment just enough to make each reading within its limit.
Since I was at the shop waiting for the servcie for three hours, I decided to pay them another visit.
We were out in no time as he was able to calibrate the tire pressure on our new Honda. My only issue is that I was convinced to add 'life-time alignment' to my package only to discover that rear alignment is not possible with my car (2011 Toyota).
Currently we have a new 2015 Honda Accord, about 37k miles, this is my 4th car that Firestone Tires in Mc Lean VA., installed new tires, as well as, maintaining the alignment, balancing, plus more and providing "Helpful Tire Tips" for getting the best performance/life our of my new set tires.
When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time.
If it's not, we'll re-perform it at no cost to you.
But the fact that the company says the care about customer service and you talk about a compliant about something you paid for, and when you do not get ANY sort of response. I made reservation online for winter tire replacement of a Prius and an Odyssey and received confirmation letters 10 days ago. 40 minutes later a shop clerk called me and said that they didn’t have any replacing tires yet for both cars.
They changed the oil, but not recommended one in mentioned in the engine cap.
The store manager told me that the go with the dealer recommended one.
I thought the staff was friendly and helpful at this location.
I had a new set of tires put on and could not be happier with the service. I would recommend this location to anyone in the area I have purchased lifetime alignment service with Firestone. On my first visit (of the last three), the after adjustment printout showed my camber right on the edge of its limit.